An online store is a fruitless endeavor if nobody buys its products. Read our posts on attracting ecommerce customers and encouraging them to return.
Customer retention is key to any business's success. Check out our tips for assessing your customer retention strategy using key metrics and other strategies
Hanson Cheng
Customer loyalty is essential to your success. We've compiled everything you need to know about loyalty programs, from various programs to consider to benefits you can expect
Hanson Cheng
Creating buyer personas is a helpful step in establishing a target audience for your ecommerce business. Learn about the who, what, where, and why behind buyer personas
Volusion
Don't let the anonymity of a non-physical storefront scare away potential customers. Consider these tips for reducing purchase anxiety and earning customer trust
Elisabeth Newell
Learn how to use a Net Promoter Score (NPS) to understand and improve customer loyalty for your ecommerce store
Meg Nanson
Customer feedback is a vital part of ensuring the success of any business. Check out our breakdown of quantitative and qualitative feedback and the best ways to gather each
Elisabeth Newell
What do you do when your business receives a negative review? Learn the best ways to respond and, hopefully, turn an unhappy customer into a repeat customer
Elisabeth Newell
It is critical to have a process for online reputation management so that your business can build trust with potential customers. Learn how to begin your strategy here
Elisabeth Newell
How do you balance customer acquisition and retention (and growing customer spend)? Read our post to find out, and pick up some tips for each strategy
Elisabeth Newell
Check out our reasons why it's important to write a “thank you for your purchase” email, and tips for crafting an email that helps your business thrive
Volusion
Social proof can boost conversion rates from 2-3% to over 10%. Read on to find out how to leverage social proof to increase your conversions
Jeremy Moser
Here are some of our favorite initiatives ecommerce businesses are focusing on to cultivate customer and brand loyalty
Deborah Sweeney
