Volusion Update: Security Enhancement via TLS Disablement

Attention, Volusion storeowners! We’ve got a security update in the works that we wanted to share, and more importantly, describe how it could impact your online store.

In a nutshell, the Payment Card Industry Security Standards Council (PCI-SSC) recently released FAQs ahead of changes to their data security standards. Among their recommendations, the Security Council heavily encouraged hosting providers to upgrade its Transport Layer Security (TLS) as soon as possible.

With security as one of our top priorities, our IT team is currently working to implement this update, so we wanted to provide you with plenty of advanced notice so you can prepare for the upgrade that could take place at the end of this year. When this does happen, we’ll be disabling TLS 1.0 and moving to TLS 1.1 or 1.2 so we can continue to exceed PCI certification requirements and ensure your customer data remains safe.

What does this update mean for me? Overall, the impact to your online store is small. The main area to prepare for is in terms of any shoppers or store administrators who try to access your site using Internet Explorer 10 or lower. These users will still be able to access your site without issue, but will receive an error message when visiting secure pages, such as your one page checkout or your admin area. Please note that a very small percentage of web traffic comes from these older browsers.

Customers and administrators who want to continue using Internet Explorer 10 or lower can easily do so with just a few changes to their browser settings. Check out this Knowledge Base article to learn how.



We’ll be sure to keep you updated as we get closer to the end of the year. If you have any questions in the meantime, don’t hesitate to contact our Support team for more information.