Premium features included in the Professional, Business and Prime plans.
Reach us 24/7 with 100% US Based support from our headquarters in Austin, Texas. Our Professional plans enjoy phone support, while our Business plans get to the front of the queue with Priority Phone Support. And if you’re a Prime customer, you’ll get the ultimate in VIP support with your own Slack channel.
Ratings & Reviews
Build trust and confidence with customer reviews. Product reviews are one of the resources shoppers trust most when they are researching new products and services. Plus, the star ratings your customers give your products will be displayed in Google search results as highly recommended.
Email marketing is one of the most effective ways for you to direct traffic to your store and keep your customers informed about new products, deals and promotions. Luckily your Volusion store comes with a robust Newsletters feature to help you send and analyze email marketing campaigns.
Deal of the Day
Shoppers love saving. 💕 They also love the anticipation of what special offers are coming next. Scratch both of their itches by offering a Deal of the Day, which you can advertise on your site and through cost-effective marketing efforts like emails and social media.
Customer Loyalty Plan
People love to be rewarded. 😀 Just offering a little extra something as a thank you 🎁 for their loyalty can go a long way in keeping a customer coming back again and again. That’s why we have this reward points feature.
As a store owner, you’ll frequently receive inquiries from customers about products, orders and more. That's where your CRM comes in. You’ll have the power of a full-featured, web-based email client at your fingertips, which you can use to keep communication between store representatives and customers running smoothly.
Automate your business with Volusion’s API. Integrations to your favorite tools and backend systems make data flow a breeze.
Give your customer service agents the ability to take orders by phone 📞. This feature makes it easy to take orders over the phone and fulfill them just like an online order.
There’s only one store owner, but there are a lot of people who help…your staff. Give them each their own account with just the right level of permissions for their role. No more worrying about shared credentials giving full permissions to your sensitive data.
Dedicated Success Team
Contacting support is free. But sometimes you don’t just need help configuring the software. You need advice. Advice from a team that’s helped countless merchants just like you take their business to new heights. You want those learnings from our success team.
Batch Order Processing
If you have a lot of orders coming in, it can be time consuming to process each one individually. Processing orders in bulk can save you a lot of time and energy.
Amazon & eBay Integrations
Sell across channels with the Amazon and eBay integrations. Create listings using the products in your Volusion store. Fulfill and ship all your orders directly from your admin.
A powerful tool for getting to know your customers. Not only does the Abandoned Cart feature let you view the items in your shopper's cart before they check out, you can also learn why they did not complete their order and reach out to them to save the sale.
Advanced Report Builder
Your business is unique. Go beyond our standard reports and get exactly what you need, with our advanced report builder.
Keep shipping simple, stop guessing what the best rate to charge is. Save money for both you and your customers by pulling in live rates directly from USPS, UPS, and FedEx. Let Volusion make your life easier with our Calculated Shipping Rates feature.
3rd Party Payment Gateways
If you use Volusion Payments, you’re probably getting the best rates and enjoying maximum uptime. However, if you’d rather use a 3rd party payment gateway, we have over 30 gateways to choose from.
Features Exclusive to Prime Plans
Private Slack Channel
Prime customers benefit from access to our highest level of support. A private channel is set up for you to connect with top experts from across the company, including but not limited to Marketing, Design, Account Management, Technical Support, and our Leadership team.
Priority Phone Support - 7:00 am - 8:00 pm, US Central Time Call 866-882-6470 or Chat With Us (24/7)
After Hours Emergency Support Chat With Us (24/7)
Prime Account Manager
Each Volusion Prime hosting plan comes with a dedicated Account Manager who will act as your primary point of contact at Volusion. The Account Management Team can be reached M-F, 8 am - 6 pm CST.
Prime plans include unlimited bandwidth; no matter how much data transfer you use, you still pay the same rate for hosting each month.
Free SSL Certificate
Auto-renewing Secure Socket Layer (SSL) Certificates are provided to Volusion Prime hosting plans free of charge.
Free Store Quarantines
If you are expecting higher than normal traffic due to a sale or increased publicity, we can temporarily move your store to a server where it can handle the increased volume. Prime customers get the benefit of four, one-week-long quarantines per year, free of charge. Quarantines for non-Prime customers, or beyond the plan allotment are charged at $275/day.
Changing your template, design or functionality is made easy by working in a Sandbox. Each Prime hosting plan comes with one (1) free Sandbox to make changes to your store without impacting your live site.
Some stores require more resources than others. Prime plans ensure that your store is placed on a server with plenty of room to grow.
Want to learn how Volusion could grow your business? Our team of retail specialists are on hand to help with anything you need.