Getting Started with Volusion: Shipping

With your Volusion store, making sure your products get to your customers has never been easier. Check out this post to learn the basics of setting up your store’s shipping methods.


Shipping is an integral part of a successful online store, and it’s easy to see why. Just as the internet connects customers to your storefront, shipping connects your customers to your products. And with your Volusion store, it’s never been easier to set up your shipping options and get to work.

Let’s get to know the Shipping page by answering some basic questions:


Where can I find the Shipping page? What can I do there?

To adjust any of your shipping settings, look at the top menu in the left corner of your store admin and click Settings. From Setting‘s dropdown menu, you’ll see Shipping, which will take you to the homepage of the shipping section.

In the Shipping page, you can handle all of your shipping business. This includes, but isn’t limited to:

  • Edit which countries you ship to, and the specifications for each area
  • Connect to shipping carriers
  • Select the kind of shipping services your store offers to your customers
  • Set up advanced shipping settings, like free and fixed shipping rates

Now that we know what it can do, let’s look at the basics of setting up shipping for your store by walking through the different sections on the page.


Shipping To

Whether you’re shipping merchandise across town, across the country or across the world, the Shipping To tab lets you select the destinations your business will send products to.

In order to ship to a country, select it on the inactive list and move it to the Active side using the left arrow.

If you notice a country you’d like to ship to isn’t on the list, you can add it. Simply click List All Countries or List All States and create it there, using the steps in our Knowledge Base article on shipping.


Shipping Origin

You’ll want to let your customers know where you are, as well as have the option to easily figure out shipping costs, and that’s what filling out the Shipping Origin section helps you do.

To start, enter your name, company name and company address. If you plan to use Live Rates, which you can register for and will ensure the calculated shipping costs at checkout are current, be sure to also enter a valid shipping address.

If you ship from a warehouse with a different location, use a drop shipper or use a third-party fulfillment or shipping service, enable Use a Different Origin for Shipping Rate Calculation, and enter that location. By checking the box, you get to associate an address with your business while also providing a separate origin for proper shipping cost calculation.


Choose Carrier

The Choose Carrier section is where you’ll select the shipping carrier or carriers you wish to use. Your Volusion store offers a number of carrier choices, and you can work with as many or as few as you’d like. Currently, Volusion stores can work with the following carriers: USPS, FedEx, UPS, DHL, Royal Mail, Canada Post and Australia Post.

Each carrier you select to work with will have specific shipping methods you can offer to your customers, so you’ll want to make sure the ones your store wants to offer are selected.

If the carrier you chose provides live rates, click on the registration link and follow the instructions provided.

Here are a couple pointers when selecting your shipping methods:

  • Keep your list of methods simple.  A large majority of all your customers’ shipping needs can be satisfied with a standard rate, plus one or two options for budget and expedited shipping
  • Consider the nature of your products. Are some of your products perishable? Or particularly bulky? If you have these kinds  of products, be sure to offer rates that will take them into consideration
  • If you have an international customer base and plan on shipping internationally, be sure to select an international shipping method


Testing Your Settings

Once you’ve filled in all the sections listed above and made sure your changes have been saved, congratulations! You’ve just set up your shipping for your online store. To make sure everything’s in its right place, your Volusion shipping page has this handy section to test your settings.

To test your current settings, first select or enter your shipping location. Then, select or enter a test destination address, enter a package weight and click Run Test. You can also use the dropdown menu to see the cost of the different shipping methods that qualify for the test location you set.


Your Volusion Shipping page takes the heavy lifting out of setting up shipping for you online business. And with shipping made so easy, you’ll be just as happy to ship your products to your customers as they’ll be to receive them.

Happy selling!
-Gracelyn Tan, Volusion


Gracelyn was a Communications Specialist at Volusion. She has a BA in English and Philosophy from Rice University, and when not reading or writing, she's dancing, meeting new people or winning staring contests with her cat.

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