Our Support Site just got better. Introducing our sleeker, more responsive and intuitively organized Volusion Support Site, where you can not only get the help you need, but enjoy the experience too. Check out this post to learn all about the upgrade.
We’re proud to announce the newly redesigned and rebuilt Volusion Support Site at Support.Volusion.com. The Volusion Support Site is your go-to resource for training videos, how-to guides, user manuals and much more. Whether you’ve got a specific question in mind or just want to learn something new, you can find the answer here.
Here are some highlights of the new site:
Newly Rebuilt Knowledge Base
We completely rebuilt the Volusion Support Site based on your feedback, improving search, navigation and usability.
This is the exact same resource our support reps use to answer your questions over the phone or on live chat. Now you can go straight to the source to get answers even faster.
New Design & Organization
We simplified the site design and structure so you can quickly find the information you need.
Already know what you’re looking for? Search the database to pull up relevant articles and videos.
If you’re new to Volusion, you can also check out our “Getting Started” and “How To…” sections on the main page for walkthroughs and answers to common questions.
Within the Volusion Support Site, articles are organized by Admin Area topic, so you can easily find information based on your current tasks.
Fully Responsive Design
The coolest thing about our new design is that it’s fully responsive! That means that it’s easy to use and easy to read articles on any device or screen size. To see what we mean, open the Volusion Support Site in another tab or window, and then resize the browser to see how it changes. Or better yet, go to support.volusion.com on your phone or tablet.
Now you can keep the Volusion Support Site open in a second window or on your mobile device, without interrupting your workflow in your Admin Area.
More Improvements to Come
This is just the beginning of our work on the Volusion Support Site. As we continue testing and learning how you use the support site, we’ll continue to improve the content and performance.
The new Volusion Support Site is the product of your feedback, along with the experience and knowledge of our 350+ ecommerce experts. Together, we’re working to empower Volusion merchants, and help you continue to be the most successful businesses online.
-David Mitzenmacher, Volusion