How to Deal with Trolls on Social Media

As the saying goes, “If you can’t say something nice, don’t say anything at all.”

Unfortunately, not everyone lives by that statement, especially social media trolls. If you’re unfamiliar with the term, Wikipedia defines a troll as “a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous or off-topic messages in an online community, either accidentally or with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.”

In other words, a troll can be a big pain in your side. But never fear, there are several ways to help keep trolls at bay while helping your social channels blossom. For a glimpse of my favorite tips, check out today’s video.

As always, if you have any questions, just leave us a comment in the box below. And if you're looking to further develop your social campaign, let Volusion's team of social media experts help!

Matt Winn

Matt Winn was Volusion’s Senior Brand Manager, where he helped oversee branding and communications efforts. Matt has created hundreds of articles, videos and seminars on all things ecommerce.