Volusion is what it is because of the people who work within its four walls. So we thought we’d tell you more about some of those people. What makes them tick? Why do they come to work each day? And what do they look forward to doing when they leave the office? In this Employee Spotlight series you’ll get a glimpse at one featured employee each month. This month we talked to Brittany, who is an Internal Tool Program Manager.
What do you do here at Volusion?
I am an Internal Tool Program Manager. I lead multiple internal projects that are designed to improve efficiency among teams which includes finding the right tools that will accomplish our needs. Currently my focus is setting up Salesforce for all customer-facing teams, which also includes a new phone and chat tool.
Now, I can't say that I do all of this myself. The biggest part of my job is really working with all the stakeholders and Subject Matter Experts (SMEs), which means it really is a company wide effort to make these improvements.
How did you get into the field?
I was working at HEB for 5+ years and was looking for a change. My sister-in-law, who currently still works here, suggested I apply to Volusion. Ironically, I didn't get any of the jobs I applied for — but the recruiter called me anyway to see if I would be interested in the Support Concierge position. I went for it — mainly to figure out what it was — and ended up getting the job! I didn't know what it would mean for my career or where I could go with it, but was happy for the change.
Over the next few years I got offered different roles and continued to push myself to take on more and learn more. Six years later I made it to the role I am in now, which was always meant to be — even though I couldn't see it at the time. I work with amazing people and have a true leader as a boss so I am excited to see what else I can take on here at Volusion.
What’s the most challenging thing about your job?
The most challenging thing about my job is working around other projects, deadlines and needs within the company. My job requires a lot of help from other experts but those people also have their other tasks that they are required to do. Sometimes my project will be delayed a bit due to issues unseen, but it challenges me to find tasks that help me continue to push forward.
What are you most proud of in your career? What about outside of your career?
The fact that I went from an entry level position to a Program Manager with no official training is something to be proud of. I have had some great mentors along the way to help me get where I am at. Other times I was thrown a task and had to figure it out, but instead of feeling overwhelmed I try to see every task as a new learning opportunity.
I am most proud of my two boys. Being a mother is sometimes the hardest job I have but seeing my son share with others, help his teacher and overall be a good human being makes me feel like I am doing a great job.
What do you love most about Volusion?
What is there not to love!? Not only is there free food, but those with dietary restrictions — like myself — have options. I have met some amazing people here that have blossomed into true friends. Finally, I have been able to grow into a career that I didn't think was possible for me, not only because of my motivation but because of those that saw potential in me and gave me a chance.
What’s the first thing you do when you get off work?
Pick up my boys from school unless my mom gets them and then I'll find a local bar to grab a drink or two.
What do you like to do in your spare time?
Right now, keeping children alive and cooking. I love to find new recipes to cook with my family. I would love to get back to painting, making crafts or learning new ways to let my creativity out.
What’s the craziest thing you’ve ever done?
On my honeymoon we did an excursion that included zip lining and swimming in a cave. I'm not a huge fan of water activities so jumping in a cave full of water was a bit terrifying for me however the zip lining was a blast! I still have a goal to go sky diving once in my lifetime though.
Where are you going on your next vacation?
Most likely Canada to visit our family. We try to make a trip every other year.
If you could open an online store, what would you sell?
I am an Essential Oil lover and have been toying with the idea to open up a shop that sells items that include essential oils. This could be anything from candles, face serums or lotions, bath bombs, etc. Maybe you will all see my store up and running one day — 2019 might be my year!
Anything else you’d like to add?
My favorite quote: We rise by lifting others.