Get Social with Your Customers

Create engaging extensions of your ecommerce site

Ecommerce social media marketing helps you engage with current and potential customers, but only if it's managed effectively. Our social media marketing team will help you build a strong online presence in the communities where your customers are already active, increasing brand awareness, encouraging future purchases and building customer loyalty.

Call us at 1-888-750-3996 for more information about our social media marketing services.

Our ecommerce social media strategy

Social Research

We ensure that your ecommerce site is using the right mix of social media channels to attract and retain customers.

Consistent Involvement

We'll make sure that you're keeping up with your social media efforts by posting regularly and seeking out new fans and followers.

Engaging Content

Our job is to create and post engaging, sharable content that turns your fans and followers into loyal customers.

Analysis

We look at the metrics that are important to your social media strategy to ensure that we're working toward the right marketing goals.

Expanded Social Influence

Our expert techniques will help grow your social media following and expand your influence by attracting quality fans and followers.

Voice

We'll ensure that the voice used is consistent with your branding so that your fans and followers won't know you have anyone helping you.

Social Media Plans

Services - Marketing - Social Media Plans - Table Grid

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Social Media Consulting

Begins at $500/month

Social Media Marketing

Begins at $895/month

Custom Social Media

Begins at $995/month
Work with a dedicated social media expert to improve your social media influence over target market.
Dedicated Social Media Expert
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You’ll have a phone consultation with a dedicated social media expert to discuss the social media needs of your business and ensure that all of your questions are answered prior to the start of the project.
Campaign Kick Off Call
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Google Analytics will be installed on your site and configured to track social media traffic and sales.
Google Analytics Implementation
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We will complete a full, formal audit of your social media presence that examines at historical data and provides insights about the competition and the best strategies for moving forward.
Social Media Audit and Strategy
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Every other week, you and your social media consultant will have a one-hour call to discuss the campaign’s progress as well as plans and goals for the future. These calls are to ensure you are both on the same page, expectations are being set and objectives are being met.
Bi-weekly Strategy Calls
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Your consultant will set up the appropriate tools for your industry and business and walk you through how to best utilize them. Depending on your specific needs, these tools may include Hootsuite, Topsy, Facebook Insights, Google Analytics etc.
Tools Set Up and Training
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Our experts will ensure your social media accounts are optimized and include content that meets industry best practices and branding goals. This will allow the search engines to easily crawl and index the content as well as improve the overall user experience.
Optimization of Social Media Profiles
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Our team will work with you to craft posts that engage your audience, encourage interaction with your brand and build trust and industry expertise with your online community.
Regular Social Media Engagement
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Facebook Ads are highly targeted advertisements that increase engagement, visibility, community size, visits to your online store and more.
Facebook Advertising*
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Our team will use your target market to refine the audience for your Facebook Ads, ensuring you’re spending your money in the right place.
Advanced Demographic Targeting
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Your social media expert will choose attention-grabbing creatives and write engaging and compelling copy to help your ads accomplish your strategic goal.
Professional Ad Creation
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Our team will monitor your campaign and make the necessary adjustments to optimize your ad performance.
Campaign Monitoring
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Your social media advertising expert will manage your bids to ensure that you are effectively reaching your target market while staying within budget.
Bid Management
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Discuss the direction of your social media campaigns and work with your social media expert to craft a strategy that improves your branding and online visibility.
Monthly Strategic Planning Calls
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Detailed monthly reporting keeps you informed on social media activities and developments. Our monthly reporting makes it easier for you to track the performance of your campaign.
Monthly Social Media Reports
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Improve your website visibility in search engines like Google, Yahoo and Bing.
Optional SEO
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* Requires a Facebook Ad Spend of $300+/month, but we recommend starting with at least $500/month

FAQ - Services - Marketing - Social Media FAQ

Social media services FAQs

Is social media for me?

Any business can benefit from social media. Whether you sell products or services, there's an audience for you on platforms like Facebook and Twitter.

Do I have to have Facebook and Twitter accounts?

No, you don't need to have existing Facebook and Twitter accounts to utilize our social media services. We're happy to set them up for you! To start building your fan base, we'll post and tweet on your behalf. On the other hand, if you've already established social media accounts, we'll optimize your profile information and take over management of the accounts.

Can I choose another social network?

Yes, our Custom Social Media package can include many different channels such as Pinterest, LinkedIn, Tumblr and Polyvore.

Do you guarantee sales?

While social media often leads to an increase in traffic, greater brand recognition and improved customer loyalty, we can't guarantee increased sales. We'll use our industry expertise to manage your social media efforts, but it's ultimately up to you to satisfy shoppers and encourage sales.

Will you handle all aspects of my social media?

No. We'll regularly post, tweet and handle any buzz for you, but any engagement that results from content that you post on your own will be your responsibility to address. We're also unable to address any service issues (including, but not limited to, return policy questions, refund requests, order status inquiries, merchandise complaints, warranty claims, etc.)

Will you design my Facebook and Twitter pages?

Please note that Facebook social store design and Twitter page design isn't included as a part of these services, but we do have a team of ecommerce web designers who are happy to help.

How will you know what content to post for my company?

We'll research your industry and determine a strategy that sets your content apart. We'll also stay attuned to industry news to ensure that your posts and tweets are relevant and timely.

For product promotions, we'll also need product and special pricing info.

Do I get to approve posts?

In the first few weeks of your campaign, all proposed posts will be presented to you for your feedback prior to posting. This will allow your social media manager to firmly establish the company’s voice and your comfort level with various social media topics. Due to the real-time nature of social media, however, it is important that social media posts be timely. For this reason, the approval process will terminate after two or three weeks in order to ensure posts keep pace with the online community.

Will you integrate my Facebook and Twitter posts with my website or blog?

No, we won't be able to integrate your Facebook posts or Twitter tweets into your website or blog.

Is this a 24x7 service?

Our social media team is in the office Monday-Friday during regular business hours (CT). If it's important to you to have posts or tweets pushed to your fans during off-hours, we can schedule them for those times, but we can only actively engage with fans, followers, and community members while we're in the office.

How will I know if this is working?

At the end of each month, you'll receive a social media report that evaluates your social reach, analyzes your engagement and assesses your social influence.