Fraud Score FAQs
What is Fraud Score?
Fraud Score is an informational tool that helps you gauge risk involved with orders before processing them by identifying traits and historical trends associated with suspicious behavior and fraudulent orders. After analysis, Fraud Score provides a numerical risk assessment and identifies areas of concern based on the criteria examined; all data fields are returned as 'failed' or 'passed'.
How does Fraud Score benefit my business?
Fraud Score provides the information you need to make the best decisions for your business. It can help you reduce the number of chargebacks you pay each month, which saves you time and money involved in payment disputes. More importantly, you receive peace of mind in knowing the risks presented by each transaction you process.
Will my customers need to do anything extra when they order?
Not a thing. The system performs its analysis based on data normally provided by your customers at checkout.
What are the differences between the Fraud Score plans?
The only difference between the Basic, Standard and Deluxe plans is the number of transactions screened each month. It's best to choose your plan based on the number of projected monthly transactions.
How do I sign up?
It's simple. Go to http://my.volusion.com, log in, and select "View & Manage plan" on the left hand side of the page. Then, under "choose domain," choose the domain name of the storefront you'd like to upgrade and click the "Add" button next to Fraud Score. On the next page, select the level of service that suits your needs and click "Upgrade." The fraud feature will automatically be enabled in the "Orders" section of your admin area. The monthly cost will be added to your standard hosting fees. Please note that you must be a current Volusion store owner to use Fraud Score.
How am I billed for this service?
Upon signing up for Fraud Score, the amount will simply be added to your monthly bill. Your first charge will not be pro-rated based on the remaining days of that month. Please note that your plan's number of allotted transactions renews the first of each month.
For example, if you purchase the Standard plan, you'll be billed along with your store package (e.g. the 15th of each month) while your 2500 transaction allotment always begins the 1st of each month.
What happens if I exceed the number of transactions included in my plan?
The service will simply stop assigning scores to these extra orders – you won't be charged extra. As soon as you reach the maximum number of transactions, the system will notify you to upgrade. If you need to upgrade your Fraud Score plan at any time, you can do so at http://my.volusion.com.
I average more than 5,000 orders per month. Is there a plan available for this?
If your needs reach beyond 5,000 transactions a month, please contact a representative about a custom plan at 1.800.646.3517 x101
How does the system create the score?
As soon as an order is placed, customer information is cross-checked in real time with a large database of thousands of online merchants and more than 100 million transactions. The system also screens more than 15 fields which include: proxy detection and risk assessment, IP address analysis, bank identification and address verification. After these criteria are checked, an overall risk score is generated to help gauge the legitimacy of the transaction.
Where do I see the score?
The score displays next to the order total, on the order details page in your store's admin area.
What do the different levels of risk mean?
There are three levels of risk: Minimal, Moderate and High. Minimal risk indicates that the system analysis identified few factors indicating illegitimate card use. The Moderate level indicates that some data points are potentially fraudulent. High risk means several criteria have been identified as fraudulent or suspicious. The Fraud Score scale ranges from 0 to 300 with 0 being the highest level of risk and 300 being the lowest level of risk.
Is Fraud Score available on all versions of the Volusion software?
Fraud Score is available on the Winter '09, Volusion 2011 and Volusion 2013 releases.
Does this also work with PayPal and Google Wallet?
Yes – this service integrates with both PayPal and Google Wallet.
Do I need to contact my gateway before signing up for Fraud Score?
Yes. We recommend contacting your gateway to ensure that all settings are configured correctly. Different gateways have different methods of screening transactions, so it's a good idea to check before getting started.
I live outside the United States. Can I sign up?
You bet. Fraud Score works for any Volusion merchant, regardless of location.
Does Fraud Score guarantee against fraudulent transactions?
Unfortunately no particular technology can make this guarantee. Although Fraud Score is a powerful informational tool that can help you gauge order risk, we can't guarantee the validity of this score. In other words, the decision to process the order is ultimately yours. To help frame your decision, Fraud Score provides a detailed explanation of each risk category with every score in the "Details" screen.
How do I upgrade, downgrade or cancel my plan?
You can easily upgrade or downgrade your Fraud Score plan at any time. Just log in to http://my.volusion.com and select the plan you need. You can also cancel your plan here.
What are the terms and conditions?
You can see the full terms and conditions for Fraud Score here.
Who do I contact for more information?
Give our Volusion Credit Card Processing team a call at 1.800.646.3517 x101 . You can also send an email to firstname.lastname@example.org.