Volusion Wins UK Customer Service Leadership Award

Volusion receives trophy for Customer Service Leader at 2010 National Customer Service awards ceremony in London.

Volusion’s Chief Customer Officer, David Mitzenmacher, took home the Customer Service Leader award at the UK’s National Customer Service Awards 2010.

As we continue to expand our presence worldwide, we make it a point to carry our obsession with customer service along for the ride. Our latest award is a testament to this dedication, which explains why we’re so excited about adding it to our growing list of accolades.

This past week, our Chief Customer Officer, David Mitzenmacher (Mitz), was honored with the Customer Service Leader award at the UK’s National Customer Service Awards 2010. The ceremony was held in London, and our Senior Sales Manager, David House, accepted the award on Mitz’ behalf.

Volusion and Mitz were recognized for launching Volusion’s Out of This World™ support, which enables our team to “deliver WOW! experiences” to each and every customer. From introducing rigorous training to growing our support staff and enhancing our self-help resources, we’re now better equipped than ever to help you and our 20,000+ online merchants succeed online, including our clients abroad.

In the scoring process, one judge commented:

This person introduced valuable metrics for service and ensures that the focus of the business is on turning customers into fans. An inspirational leader, they ensure their team has everything they need to deliver excellent service to each and every customer.”

Volusion named Customer Service Leader at National Customer Service Awards

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With a sharp focus on our people and our technology, we’re here to provide the support and software you need to grow a flourishing online business. While we’re proud to be internationally acclaimed for our customer service, the real reward is being a part of your success – big thanks for the opportunity to work with you.

Happy selling!

About 

Matt Winn is Volusion’s Senior Brand Manager, where he helps oversee the organization’s branding and communications efforts. Matt has created hundreds of articles, videos and seminars on all things ecommerce, ranging from online marketing to web design and customer experience. Beyond being a certified nerd, Matt is an avid college football fan, enthusiastic home cook and a self-admitted reality TV junkie.

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