Getting Started with Volusion: Setting up and Connecting to Your Email

Reaching out to your customers with a professional look has never been easier than with your Volusion store’s email addresses. Learn more about creating and connecting to your mailboxes in this post.

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Email is one of the most enduring forms of internet communication, and for good reason: it works! That’s why your Volusion store automatically comes with mailboxes so you can run your business with consistent and professional-looking email addresses at your disposal.

Let’s start by answering some basic questions:


I know email addresses come with my store. What will they look like when I create them?

All email addresses created with your Volusion store look like this: So, for example, if you owned a store called Matt’s Bear Hats, and you wanted to make an email address for customer questions, then that email would look something like


What’s the difference between a mailbox and an email address?
The two terms are very closely related, but they’re not exactly the same. An email address specifies the source or destination of an email, like The term mailbox, however, refers to the email address, plus the actual inbox where it receives messages. So the email address plus the ability to send and receive messages is called a mailbox.


What’s an email alias?

An email alias looks like an email address, however, it doesn’t have its own inbox. Instead, any emails sent to an email alias will be forwarded to a legitimate mailbox.

Say you have, and it’s a mailbox. Then you have, and it’s an alias. So whereas there’s an inbox where you could check the messages sent to, there’s no inbox or place you could check for messages sent to Instead, all emails sent to will be forwarded to a mailbox that you’ve chosen, like


Why create an email alias?

Creating different email aliases enables you to gather emails sent to a variety of addresses into one central email account.

Say for example you’re running a recipe contest and would like to have your customers submit their recipes to, but don’t want to have to go through the extra trouble of checking a new inbox. By making an alias, you’ll receive those emails in an inbox you already check.


Now that we’ve answered these basic questions, let’s dive into creating and connecting to your Volusion mailboxes and alias.


Creating, editing and deleting a mailbox

To create a mailbox, first log in to Then find the Manage Email link in the left hand navigation column. If you have more than one domain, you will need to click on the Email Accounts dropdown and select the desired domain.

Once here, click Add to create a new email address and a popup window will open. Simply fill in the fields for username, password, first name, last name and select the box labeled “active.” Once all that has been completed, you can click create, and your new email address will be ready to go.

If you notice something in your email address that you’d like to change, click on the pencil icon, and you’ll be able to fix it. And if you decided to delete the email address, click on the delete icon in the rightmost column.


Creating, editing and deleting an alias

To create an alias, first go to the my.volusion Email page. Then find and click the Add button above Aliases. The Alias popup window will then display, and you can enter in a unique name for an alias.

Then, enter the mailbox or mailboxes where you’d like emails sent to this alias to be forwarded. Note that you can forward emails to any email address, including those that aren’t on your domain, like To add multiple emails in the To: box, separate each email with a comma and no spaces. Once you’ve filled all the information in, hit Create and your alias has been created.

To edit where an alias forwards to, click on the edit icon near it, fill in the “To:” field with the updated email addresses and hit Save. If you’d like to change an alias’ name, you’ll have to delete the incorrect alias and create a new one with the correct name.


Connecting to your Volusion email addresses

When it comes to accessing your Volusion mailboxes, you have two options:


1. Configure an email client to be able to read and reply to messages
For step-by-step, up-to-date instructions for how to connect your email address to an email client, visit the Rackspace Email Hosting Documentation page.

If you’re familiar with setting up email clients and would like to know POP3, IMAP, and SMTP server names and ports, visit our Knowledge Base for the full list.


2. Use webmail and access your email online
In addition to using an email client, you can visit and use Webmail to read and reply to mail. For more information see our Knowledge Base article on accessing the Volusion webmail interface.


Once your Volusion email address has been created and connected, you have everything you need to start communicating with customers, providing cream-of-the-crop customer service and looking great while doing it.

Happy selling!
-Gracelyn Tan, Volusion


Gracelyn was a Communications Specialist at Volusion. She has a BA in English and Philosophy from Rice University, and when not reading or writing, she's dancing, meeting new people or winning staring contests with her cat.

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