Getting Started with Volusion: FTP [Updated]

With FTP under your belt, you have access to an endless number of ways to customize your online store. Check out this post on the basics of FTP, what it can do for you and how it works with your Volusion store.

FTP. You’ve probably heard the term before, but what is it exactly? What does it do? And more importantly, how can it help you customize your online business? In this post, we’ll take a look at the basics of FTP, what it can do for you and how to get it working seamlessly with your Volusion store.

Let’s begin by answering some basic questions:

What is FTP? What is it used for?

FTP stands for File Transfer Protocol and it’s used to transfer files to and from your computer and a remote server. Once set-up and connected, you can use FTP to upload your own images, videos and other files from your computer to your online store in a secure manner.

How do I use FTP with my Volusion store?

To utilize SFTP with your Volusion store, you’ll need:

  • An FTP account
  • An FTP client that supports SFTP
  • The internet
  • Pictures, videos or other files you’d like to upload

Here’s how these components work together:

Within myvolusion, you’ll create an FTP account and get an account name and password. Then, you’ll download an FTP client onto your computer and enter the account name and password you just received. Once that FTP client has your credentials, it connects you to the server and you’re all set to upload your pictures, videos or other files.

Now that we’ve gotten a general overview of how the whole system works together, let’s learn more about two specific parts: FTP accounts and FTP clients.

FTP account

Every Volusion store automatically comes with FTP capabilities, however, to take advantage of them, you must first create an FTP account. Once it’s been created, your FTP account allows you to gain access to the files that make up your site.

To set up your FTP account, go to myvolusion, and click on Manage FTP under the My Store heading. Once you’ve chosen the store domain name to make the account for, click Add, and the system will randomly generate an FTP account name and password for you. If you’d like, you can edit your username and password. Otherwise, hit Save and you’ve just created your account.

For a more detailed look at the account setup process, check out our knowledge base article on Setting Up Your Volusion FTP Account.

FTP client

In order to utilize FTP, you’ll also need an FTP client that support SFTP (Secure File Transfer Ptotocol). The FTP client is what connects you to the server where your files are, and it gains access to the server by using the account information you provide. SFTP allows you to securely send files from your computer to your store’s back end. If you think of the server as a locked boxed, the FTP client is both the key that opens the box, and the pair of hands that takes things out and puts things in.

To get an FTP client, you’ll need to download it onto your computer. Some popular FTP clients are File Commander, Filezilla and Fire FTP. To learn more about setting up these FTP clients with your FTP account information, see our Knowledge Base article, Using Your Volusion FTP Account.

Volusion Adopts Secure File Transfer Protocol (SFTP)

To increase the security of our servers and your online stores, Volusion will be using SSH File Trasnfer Protocol (SFTP). SFTP provies a more secure connection to our servers when accessing sensitive data.

With the powers of FTP, you have the power to customize and create your exact vision for your store. For more information and troubleshooting tips, please feel free to check out FTP Connection Troubleshooting in our Knowledge Base.


Gracelyn was a Communications Specialist at Volusion. She has a BA in English and Philosophy from Rice University, and when not reading or writing, she's dancing, meeting new people or winning staring contests with her cat.

7 Responses to “Getting Started with Volusion: FTP [Updated]”

  1. Korbin

    What happens to all of the pictures I already have loaded??? I have tried to call. It I don’t have time to wait 30 minutes for someone to actually help. After spending thousands of dollars with your company I expect more help.

    • Sharanya Srinivasan

      Hi Korbin,

      Good news! All of your uploaded pictures will remain on your website. Moving forward, if you want to upload new pictures using FTP, you would have simply have to change the FTP connection setting to SFTP.

  2. Vidyasagar

    IS it possible to add new files(eg: review.html), which I can write my own custom code?

  3. Josh

    I have uploaded my pics to my volusion FTP, now how do I tell the products page where to go for the pics? Thanks!

    • Gracelyn Tan

      Hi, Josh. Volusion software follows a very specific set of naming conventions for images, but as long as you follow the right format when naming your pictures, they’ll automatically link up to the product page. 🙂

      You can find a list of sizes, along with more in-depth instructions, at this KB article. Hope that helps!

  4. James

    nice grace, keep it up. i wish u!


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