Design Additional Terms of Service Agreement

Last Updated: February 21, 2017.

All terms not otherwise defined herein shall have the definitions set forth in the Terms of Service.

These Design and Development Additional Terms (these “Additional Terms”) are effective as of the date set forth above, and are a part of Our overall Terms of Service (“Terms of Service”). These Additional Terms apply to You if You purchase any of our website design and development services, including Our custom themes (“Our Development Services”).


“Content” means all data, graphics, links, photos, music, sound, messages, videos and other data used in the Custom Work Product.

“Custom Work Product” means all HTML files, Java files, graphics files, animation files, data files, technology, scripts and programs, both in object code and subject code form, all documentation and any other deliverable prepared for You by Us in accordance with the Statement of Work (defined below).

“Customer Work Product” shall not include any Generic Modules, Third Party Content (as defined below) or any of Our Technology.

"Generic Modules" means discrete computer program subroutines that are not specific to the functions of the Custom Work Product but are useful generally in Our business and that are designated as "Generic Modules" in writing signed by both parties.

"Intellectual Property" means intellectual property or proprietary rights, including but not limited to copyright rights, moral rights, patent rights (including patent applications and disclosures), rights of priority, mask work rights, and trade secret rights, recognized in any country or jurisdiction in the world.

"Our Technology" means any and all software, applications, tools, technology, know how, algorithms, procedures, techniques and solutions that We have already developed or that We license from a third party and that are incorporated into or used in the design, development, testing, hosting and distribution of the Custom Work Product, together with any improvements thereon.

Development Services

We agree to provide Our Development Services substantially in accordance with the information and specifications provided by You in responses to the Design Preferences Form and submitted to and accepted by Us (the "Statement of Work"). You understand that Our obligations are limited to those expressly set forth in the Statement of Work. Any changes or modifications outside of the scope of the specifications in the Statement of Work may require a change order and are subject to additional fees.


Unless otherwise specified in the Statement of Work, You are required to provide all Content for use in the Custom Work Product. If the Statement of Work or any other terms of Our Development Services purchased by You provide that We will shall use Content owned by a third party (“Third Party Design Content”), You will be responsible for all fees and expenses associated with such Content and will only be entitled to a license to such Third Party Design Content as set forth in any agreement with such third party.


We will provide You with a link to the work designed, created, and/or produced by Us in connection with this Agreement and as further set forth in the Statement of Work (the "Deliverables"). You shall have 14 days after We provide the link to inspect and test the Deliverables to determine if it substantially conforms to the Statement of Work. You may request revisions to the Deliverables, but unless otherwise stated in the Statement of Work, such revisions are limited to two rounds. If the Deliverables fail to substantially conform to the specifications in the Statement of Work, You shall give Us written notice of the failure describing the defect in the Deliverable with sufficient specificity so as to allow Us to easily identify and rectify the failure. Such notice should include specific page, file or URL references and detailed information about the nature of the defect. Note that there may be some slight inconsistencies between any design proofs that We deliver to You and the Deliverables as a result of the actual coding of the Deliverables. In addition, We may after consultation with You utilize a content builder or other solution that would enable You to more easily edit and maintain Your Site, which may limit our ability to completely implement certain design features.

Time to Cure

After receipt of notice of a material non-conformity, We will use commercially reasonable efforts to remedy such failure or defect within 30 days of the delivery of such notice, and shall redeliver such Deliverables to You. You shall have 14 days after such redelivery to inspect and test the Deliverables to determine if it conforms to the Statement of Work. If the Deliverables continue to fail to materially conform to the specifications in the Statement of Work, then: (i) either Party may terminate this Agreement; or (ii) if both Parties agree, We will be given an opportunity to cure any defects in accordance with this section.


The Deliverables shall be deemed to be accepted by You upon the earlier of (a) written notice by You to Us of such acceptance or (b) expiration of the time period for Your inspection without written notice to Us of material non-conformance. We shall not unreasonably withhold or delay acceptance.

Mirroring Design

The Deliverables are provided for use only on the domain designated in the Statement of Work. If You want to mirror the design on one or more different domains, You must submit an order identifying the new or additional domain. The initial mirroring may be completed without additional charge; however any future updates or modifications to the design will require additional fees on a per domain basis.

Grant of License

Upon final and full payment of all fees for Our Development Services, We will grant to You a limited, non exclusive, license to use, reproduce, display, and perform, works based upon (1) the Deliverables, (2) any of Our Technology, the Generic Modules, and all Intellectual Property rights contained in the Custom Work Product on the designated domain. Unless otherwise provided by Us, this license shall only extend to the extent necessary for You to maintain a website while hosted with Us.

Our Intellectual Property

The Custom Work Product, Our Services, Our Technology, Our Content, the Generic Modules, and all Intellectual Property rights with respect to any of the foregoing are and will remain Our sole and exclusive property.

Your Content

You acknowledge and agree that (a) unless expressly stated elsewhere, We have no proprietary, financial, or other interest in Your Content; (b) We do not, by virtue of offering or hosting Your Content, edit, distribute, market, sublicense, publish, or otherwise provide Your Content to end users; and (c) You are solely responsible for the information, data, graphics, text, quality, performance, and all other aspects of Your Content. You warrant that You own or have the right to use and offer Your Content in the manner in which Your Content is offered and will be offered by Your during the term of this Agreement.

You further acknowledge and agree that You are solely responsible for ensuring the integrity of Your Content. Although We may, from time to time, provide data backup services, You are advised that We are not an insurer and is in no way responsible for any damages resulting from the loss of Your Content. You are solely responsible for backing up/archiving Your Content.

You hereby grant to Us a non-exclusive, worldwide, perpetual, royalty free license to reproduce, modify, display, perform, adapt, transmit, distribute, improve, and otherwise use customer content in connection with Our Development Services.

Our Right to Re-Use Deliverables

You acknowledge and agree that We use some or all of the Custom Work Product, including the Deliverables (but excluding any of Your Content) in the future in commercial development projects for other customers. Nothing in this Agreement shall be construed to limit Our right to do so or to use any information in non-tangible form retained by Us as ideas, information and understandings retained in the human memories of its employees, contractors and agents, provided that We may only use information of general applicability and not Your Confidential Information.


You agree to provide reasonable assistance and cooperation to Us to acquire, transfer, maintain, perfect, and/or enforce the Intellectual Property rights in the web site (excluding any of Your Content) and Custom Work Product, including, but not limited to, execution of a formal assignment or such other documents as may be reasonably requested by Us. You hereby appoint Our officers as Your attorneys in fact to execute such documents on Your behalf for this purpose.

Security Interest

To the extent that You have any interest or right with respect to the Deliverables, such interest or right shall be subject to (and You hereby grants to Us) a security interest to the extent of the difference between the payments that are due and the payments that are actually made by You for such Deliverables. Upon Our request, You shall execute any instrument required to perfect such security interest.

Fees for Development Services

The purchase of Our Development Services is a purchase of the time and creativity of Our Development Services team. As such, this is a limited resource and We require that purchases be consummated within a reasonable amount of time. If You purchase Our Development Services, you must provide the required input, as required in the Welcome email sent by Volusion, within one (1) month of your order date. Failure to timely provide the required input to initiate the design or to timely respond to additional inquiries which cause inactivity on the Services for one (1) month will result in the services being deemed closed and delivered in full satisfaction. No further services will be provided without the purchase of additional services and You will not be entitled to a refund.

While the sale of Our Development Services are final and without a right to refund, We understand that Our Development Services require a longer involvement and circumstances may change. In order to provide flexibility to You, We allow the refunds only under the following circumstances: If after the initial consultation with Our team, You no longer wish to purchase the design package, You may notify Volusion within one (1) business day to obtain a full refund. Once Our team has begun work on the project, full refunds are no longer available. A partial, pro-rated refund may be obtained within thirty (30) days after Your initial input is required for the specified service. Such refund will be pro-rated to compensate Us for any expenditure in time, money or other resources already spent on the partial provision of the services. No refunds will be issued for Premium Themes once they are installed on the customer store.

Try it Free for 14 Days

Get it all: a store builder, ecommerce software 
and a marketing hub, all in one.

thumbs upTry it free for 14 days. No credit card required. Cancel anytime.

Try it Free for 14 Days

Get it all: a store builder, ecommerce software 
and a marketing hub, all in one.

thumbs upTry it free for 14 days. No credit card required. Cancel anytime.

Try our award-winning ecommerce software to build your online store and sell more! Trusted by 40000+ businesses. FREE 14-day trial, no credit card required.
1835 Kramer Ln A100
United States