Methods of reaching Volusion's Support Team vary by plan level. For visual instructions on how to access support through your Merchant Center dashboard and where to find your Support Pin, check out this article from our Help Center.
|via Merchant Center dashboard
*Call-in phone support is only available for Volusion merchants on our Prime and Business plans—make sure you have your Support Pin handy when you call to speak with a representative. Phone support hours are Monday-Friday, 8am-7pm Central.
"Our Support team aims to be the most helpful and friendly team in the industry. We are dedicated to helping you reach success with your Volusion store. We are here 24/7 to assist, so you can reach out to us through any of the available channels when you need help."
-Cole Fanning, Experience Ops Manager