In 2018 our focus was on improving the experience of our merchants. Big strides were made in product development, customer service and gathering feedback from new and existing merchants.
PLATFORM FEATURES ADDED
A BETTER EXPERIENCE
Product and engineering teams have been hard at work all year to add new features and hundreds of platform enhancements. These improvements include selling directly on Amazon, international shipping, Volusion Payments and much more.
24K PRODUCTS READY TO DROPSHIP
Add products to your Volusion store with one click with the new Dropshipping app powered by US Direct.
OUR SITES ARE 2.5X FASTER
Volusion is the first ecommerce platform to migrate to the Google Cloud Platform for better performance & added security.
90.1% AVG. SATISFACTION
In 2018 our support team reduced wait times and added team members to improve customer experience.
“Since joining Volusion, we’ve seen excellent growth in key areas of our online business. The dynamic admin console allows us to adapt instantly to a changing market.”
John Antonelli, Co-Founder Antonelli’s Cheese Shop, Austin TX
With added improvments to the platform and our customer service, Volusion merchants put in hard work all year achieved some of the best order and revenue numbers we’ve seen yet!
2.8X MORE REVENUE EARNED
On average Volusion merchants have earned 2.8X more revenue than stores on the nearest competitor’s platform.
13.8 MILLION ORDERS
More orders were received through stores on the Volusion platform than we've ever seen before.
9,000+ NEW STORES LIVE
We were thrilled to help new merchants start their journeys — and we look forward to watching them grow and succeed.
revenue processed through Volusion stores
Conversations with our merchants
DELIVERING SUPPORT FAST
In 2018 our merchants gave us continued feedback that helped us improve our average wait time. The number of calls answered in under 2 minutes increased 8%. Now we can help more customers more efficiently every day.