If you’re a business owner, it’s likely that you’re also a self-starter. You’ve learned the importance of using the right tools for your store, seeking the latest information about your industry, and finding quick ways to answer your own questions.
In the spirit of generation DIY, we’ve compiled a list of essential self-help resources for Volusion store owners – so read on, and help yourself!
DashboardAs you build your store, the Dashboard is a great place to view several resources all at once. This is the first page you’ll see when you log in to your store’s Admin Area, but you can also get there by clicking Dashboard from the main navigation menu:
On this page, you’ll see a Get Started Guide with links to essential store-building steps; a list of important Resources including Release Notes and the Knowledge Base; and even an Ecommerce Authority section with links to our blog posts (you’re reading one right now)!
Use the To Do list to create tasks for yourself each day or week:
After you complete a task by selecting the corresponding check box, you’ll see an option to delete it from the list. You can also click Prioritize to change the order of importance for your tasks.
Once your store is established and sales start rolling in, you’ll be able to use the additional Dashboard tools to see a list of your store’s Top 5 Products sold, Top 5 Categories visited, total Orders over time, and Trends. You can select to view this data for the current week, month, or three-month period.
Admin AreaThroughout the Admin Area, you’ll notice small green icons next to most fields and drop-down menus:
These little icons represent Tool Tips: quick, helpful descriptions of each field’s purpose. To view the information behind a tool tip, simply click on the icon. You’ll see a pop-up message with additional information about the functionality for each corresponding field, along with an example or default value:
Whenever you’re in your store’s Admin Area, you’ll also see a Get Help link in the top tool bar. Hover over this link to select Get help with this page, which will show you information that’s specific to the page you’re on:
You can also select Visit Our Support Site to open our knowledge base in a new tab.
Speaking of which…
Volusion Knowledge BaseOur Knowledge BaseBase, also referred to as our support site, is a great resource for anyone who likes to figure things out themselves. Here, you’ll find hundreds of instructional articles, organized by sections that correspond to your store’s Admin Area.
You can browse by section or use the search bar to enter a keyword or search term you’d like to learn more about:
Can’t find what you’re looking for? Click Contact in the upper right corner of the website. This will bring you to a page with various methods for contacting our Support team. Be sure to have your store ID number ready if you contact us by phone!
Release NotesOur developers are constantly working to improve the Volusion software. Whether we’re fixing bugs or adding new features, you’ll find a description of the most recent changes to the platform on our Release Notes page.
Ideas for VolusionWe love to hear from you! If you have an idea for a new feature you’d like to see in the Volusion software, or if you just want to know what’s in the pipeline, be sure to check out our Customer Feedback page.
Here, you can view recently submitted ideas from other Volusion users and “upvote” them if they appeal to you. You can also sign in and submit a new idea of your own. Our Product team monitors this page and posts progress updates whenever possible.
E-commerce Insights BlogIf you’re reading this post, you’re already aware that you can find some great stuff on the Volusion blog! This resource is full of both platform-specific and general industry information. We also post free seasonal graphics and design tips, videos, webinar announcements, and more. You can search for a specific post topic or browse by category on the right side of the page.
If you still can’t get enough of our ecommerce news and tips, be sure to sign up for the Volusion newsletter!
Partners & IntegrationsYour business may have special needs that the Volusion software can’t meet out-of-the-box. Maybe you need third-party advertising, accounting advice, drop-shipping and order fulfilment, or payment processing. Not to worry: Volusion integrates with tons of apps and industry experts to help you create the best configuration for your store.
To view a list of apps and partners that integrate with Volusion, see our Merchant Marketplace.
When All Else Fails...Our Technical Support team is here for you! These hard-working folks answer questions via ticket, chat, and phone.
For less urgent issues, or for issues that may require transfer to a different department, we recommend that you submit a ticket from your MyVolusion area.
If you have a Plus hosting plan or above, call our Support team. If you don’t want to wait in the queue, just listen for instructions on requesting a call back from our team. Be sure to have your store ID number ready for any phone assistance.
Prefer to type out your questions and still get real-time help? Try our Live Chat! Just visit our Contact page in the Knowledge Base and click Start Chat.
We hope this information is useful, and that you can refer back to it with any future questions or issues that arise. Feel free to leave any other questions in the comments below and we’ll get back to you!