Volusion has been working with VISA on a common point of purchase analysis that arose earlier this year. The report identified the possibility of suspicious activity among an extremely small number of merchants, believed to be non-US based. We immediately responded to this alert from VISA, and performed a full internal investigation of our systems. We discussed our results of the investigation with VISA, and determined there was no breach.
At this time, there are no current suspected issues, but we are working closely with VISA to obtain more information about this case. Since responding to VISA’s report, we have passed our annual PCI audit and remain PCI Certified. Protecting our customers’ information is our #1 priority, and we exceed industry standards through rigorous implementation of hardware, hosting facilities and on-site assessments.
Volusion has recently gotten reports from customers about someone identifying themselves as “John with the Volusion Sales Department” calling and trying to sell SEO services. The call comes from a 623 area code. We are not affiliated with “John” in anyway and we have not provided him with any of your confidential information. This is a scam, please do not give this person any information. If he threatens you, like he has other customers, please contact your local authorities and/or the Phoenix police department immediately.
Volusion has received reports that potential hackers are contacting customers via Live Chat, claiming that someone has paid them to launch an attack on the customer’s site in order to take it offline, then requesting payment in exchange for not attacking the site. If this type of threat happens to you, do not provide payment to the hacker – instead, close the chat session.