Below you'll find answers to questions frequently asked by our customers. Can't find the answer you're looking for? Don't hesitate to call us at 1.800.646.3517 x101 or send us a note.Apply today
Visa has very strict guidelines regarding the processing of credit cards. Processing your store's credit card orders offline violates the terms of most retail merchant account agreements and doesn't comply with PCI card security guidelines. Additionally, transactions that are manually keyed into your terminal are usually processed at a higher rate than swiped or online transactions.
Using a merchant account offers many advantages over both PayPal and Google Wallet. A merchant account provides your customers with a streamlined checkout process without any third-party intervention. Using a merchant account gives your store a more professional, established and credible appearance – boosting your conversion rate.
No. Due to credit card processing regulations, you can only have one storefront for each merchant account.
No. At this time, Volusion is unable to provide its credit card processing services to merchants outside of the United States. However, we do have partners that can process these applications. For more information, please call 1.800.646.3517 x101 .
Yes. At this time, our Merchant Services are limited to U.S. citizens only (those with Resident Alien status will not be approved).
Yes. During the application process, you'll be able to specify whether or not you'd like to apply to accept American Express.
Yes. Volusion Credit Card Processing will allow you to accept debit cards, in addition to standard bank-issued credit cards.
No. Volusion Credit Card Processing doesn't provide electronic check processing at this time. However, we do have partners that can process these applications. For more information, please call 1.800.646.3517 x101 .
No. Due to PCI/CISP compliance regulations, we are unable to provide you with a customer's full credit card number.
Discount rate is a percentage of each transaction that the merchant is charged by the provider for facilitating a credit card transaction. Interchange is the exchange of transactions between the credit card processing network and the issuing bank. Chargeback is a transaction that is returned to the merchant by the card-issuing bank, generally due to a disputed transaction. The merchant bank has the option of returning or "charge(ing) back" the merchant for this transaction.
Most applications receive approval within 5-7 business days.
Once the application is processed, you'll be contacted via email by a Volusion Credit Card Processing representative.
Yes. All websites using Volusion Credit Card Processing are required to have a SSL certificate with a minimum 128-bit encryption for all credit card information.
Our success to get applications processed is very high. If, for some reason, you're not approved, our merchant services experts will closely work with you to help meet approval of another provider.
Although we can't guarantee it, Volusion will work very diligently with our underwriting team to help get your application approved, regardless of your credit standing.
Yes. Volusion's credit team works with thousands of new businesses owners every year to become online merchants.
Please call us at 1.800.646.3517 x101 with any questions you may have.
The process is easy. Go to your admin and click on "Settings" and select "Payment." Then, enter the Volusion Credit Card Processing information you received into the Gateway Credentials. If you need any assistance during this process, you can chat live with Tech Support or contact one of our support consultants at 1.800.646.3517 x100 .
Generally, most merchants are able to accept credit cards within two to four business days.
It usually takes 2-3 days for the credit card companies to settle the transaction and make funds available for withdrawal.
Any changes to your merchant application will need to be completed by a Volusion Credit Card Processing representative. To submit a change, please email your request to VMC@volusion.com from the address you entered on your application.
If you're an online store owner using a Volusion merchant account and the Authorize.Net payment gateway, you can use this seal and text directly on your web site to prove to customers that your site is fully secure
You are visiting a secure site. www.XYZ.com is a Verified Volusion Merchant and is part of a protected network. This merchant is committed to providing you with the highest security standards in credit card processing by choosing a network where information is securely processed and stored.
About the platform
Volusion is PCI/CISP Certified, ensuring that transactions are securely collected, processed and stored. The company exceeded industry standards in solidifying hardware and hosting facilities and is approved on Visa's list of certified providers. For more information about the benefits of Volusion's secure credit card processing, please visit http://www.volusion.com/merchant-account/credit-card-processing.asp.
Disclaimer: Merchant verification refers to the merchant's status as an active Volusion customer. Volusion does not guarantee, represent or warrant the performance of the merchant or that the merchant will securely or accurately process all of its transactions through the Volusion solution, or complies with applicable federal or state data protection laws.
Simply fill out the application form to begin the approval process. Applications are typically approved within 3-5 business days.
Using the Verified Volusion Merchant seal directly on your site provides customers with peace of mind that their information is securely collected, processed and stored. All points of the transaction are handled in one place. With Volusion, merchants are part of a protected network that is PCI/CISP Certified. The company's hardware and hosting facilities have exceeded industry standards to provide end customers with the most secure buying experience possible.
Once the account has been approved, our credit card processing experts will enable an option in your admin under "Nav menu promotions". You'll receive an email informing you that the seal has been activated. Then, you can use the HTML code across your site.
There is no cost associated with using the seal for Volusion Merchant Services customers.
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Volusion is a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo NY