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Fraud Score is an informational tool that helps you gauge risk involved with orders before processing them by identifying traits and historical trends associated with suspicious behavior and fraudulent orders. After analysis, Fraud Score provides a numerical risk assessment and identifies areas of concern based on the criteria examined; all data fields are returned as 'failed' or 'passed'.
Fraud Score provides the information you need to make the best decisions for your business. It can help you reduce the number of chargebacks you pay each month, which saves you time and money involved in payment disputes. More importantly, you receive peace of mind in knowing the risks presented by each transaction you process.
Not a thing. The system performs its analysis based on data normally provided by your customers at checkout.
The only difference between the Basic, Standard and Deluxe plans is the number of transactions screened each month. It's best to choose your plan based on the number of projected monthly transactions.
It's simple. Go to http://my.volusion.com, log in, and select "View & Manage plan" on the left hand side of the page. Then, under "choose domain," choose the domain name of the storefront you'd like to upgrade and click the "Add" button next to Fraud Score. On the next page, select the level of service that suits your needs and click "Upgrade." The fraud feature will automatically be enabled in the "Orders" section of your admin area. The monthly cost will be added to your standard hosting fees. Please note that you must be a current Volusion store owner to use Fraud Score.
Upon signing up for Fraud Score, the amount will simply be added to your monthly bill. Your first charge will not be pro-rated based on the remaining days of that month. Please note that your plan's number of allotted transactions renews the first of each month.
For example, if you purchase the Standard plan, you'll be billed along with your store package (e.g. the 15th of each month) while your 2500 transaction allotment always begins the 1st of each month.
The service will simply stop assigning scores to these extra orders – you won't be charged extra. As soon as you reach the maximum number of transactions, the system will notify you to upgrade. If you need to upgrade your Fraud Score plan at any time, you can do so at http://my.volusion.com.
If your needs reach beyond 5,000 transactions a month, please contact a representative about a custom plan at 1.800.646.3517 x101
As soon as an order is placed, customer information is cross-checked in real time with a large database of thousands of online merchants and more than 100 million transactions. The system also screens more than 15 fields which include: proxy detection and risk assessment, IP address analysis, bank identification and address verification. After these criteria are checked, an overall risk score is generated to help gauge the legitimacy of the transaction.
The score displays next to the order total, on the order details page in your store's admin area.
There are three levels of risk: Minimal, Moderate and High. Minimal risk indicates that the system analysis identified few factors indicating illegitimate card use. The Moderate level indicates that some data points are potentially fraudulent. High risk means several criteria have been identified as fraudulent or suspicious. The Fraud Score scale ranges from 0 to 300 with 0 being the highest level of risk and 300 being the lowest level of risk.
Fraud Score is available on the Winter '09 and Volusion 2011 releases.
Yes – this service integrates with both PayPal and Google Checkout.
Yes. We recommend contacting your gateway to ensure that all settings are configured correctly. Different gateways have different methods of screening transactions, so it's a good idea to check before getting started.
You bet. Fraud Score works for any Volusion merchant, regardless of location.
Unfortunately no particular technology can make this guarantee. Although Fraud Score is a powerful informational tool that can help you gauge order risk, we can't guarantee the validity of this score. In other words, the decision to process the order is ultimately yours. To help frame your decision, Fraud Score provides a detailed explanation of each risk category with every score in the "Details" screen.
You can easily upgrade or downgrade your Fraud Score plan at any time. Just log in to http://my.volusion.com and select the plan you need. You can also cancel your plan here.
You can see the full terms and conditions for Fraud Score here.
Give our Volusion Credit Card Processing team a call at 1.800.646.3517 x101 . You can also send an email to vms@volusion.com.
