Installing Live Person®
LivePerson is a third party service that allows you to communicate with your website visitors in real-time, by chatting with them. One of the first, and most popular companies to offer this service is LivePerson®.
To get a FREE TRIAL of this service:
1) From the home page of your admin area, click "LivePerson Customer Service".
2) If you've not filled in the "Account Number" field on this page, you'll see the link to activate your FREE 7 day trial, click that link and follow the prompts to setup your account.
3) Once you've signed up for the free trial, you'll be able to return to this page and see that your information is filled in and active. You'll need to install the LivePerson software on your computer as well.
For more information about using the LivePerson software, please contact LivePerson support.
Please note: The instructions above enable LivePerson chat in the default settings and placement. The template / graphics / icons will be the default LivePerson graphics. And the placement of the LivePerson chat buttons on your website will be in the default placement as well. If you'd like to customize the placement or choose a different chat button template style, please do the following:
1) From the home page of your admin area, click "LivePerson Customer Service".
2)
Un-Check the "Activate LiverPerson" checkbox to disable this.
3) You'll want to obtain a custom javascript code snippet generated by the LiverPerson software, and paste that code into your footer.asp file. For more information on pasting the code into your footer, please see the following section that discusses this in more detail.
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Installing Third-Party Javascripts
There are hundreds of services that you can use in collaboration with your store. Some third-party services you might signup for are:
* Hit Counter / Web Statistics
* ROI Tracker / Web Analytics
* Live Chat
* Trust Logo / Partner Seals
* Affiliate Systems
Whatever service it might be, the company will always provide you with one or two chunks of javascript code. One chunk might be for the tracking functionality which can be place anywhere on the page. And the other chunk is usually a graphical icon, such as a "click to chat" button, or a logo graphic for example.
Tips for installing live chat code:
Generally, chat software always has a button which must be placed in the code wherever you'd want the button to show up. You can place ALL the code provided by the third-party into the same spot, regardless if they tell you to put some code somewhere and other code somewhere else, it's ok to put all the code in the same spot.
Tips for installing stats code:
Generally, you'll want to paste all stats code at the very end of the footer, right before the "</body>" tag.
How to install ROI Tracking software:
Generally, Return On Investment (ROI) tracking software requires that you place special code on the final page of the checkout process. Here are some variables you can use if your ROI tracking software requires some variables...
$(CustomerID)
$(OrderNo)
$(SubTotal)
$(ShippingCost)
$(SalesTax)
$(GrandTotal)
You may use the above variables in any article on "OrderFinished.asp". Therefore if you go in your admin area to "Write New / Manage Articles & Text" and then look in the "WEBPAGE" column, you can use the above variables in any article that is on the webpage "OrderFinished.asp". These variables may ONLY be used in an article. They're not ASP variables.
So if you have a javascript provided by your
Statistics / Conversion Tracking provider, paste the javascript into the body of the following article:
webpage: "OrderFinished.asp"
spotkey: "PreText"
As mentioned above, if your javascript requires some parameters such as the "Grand Total" amount of the order, you may use the above mentioned variables. Before the article is diplayed on the page, it simply replaces the text "$(GrandTotal)" in your article with "74.95" for example.
Troubleshooting Secure SSL problems related to third-party scripts:
It is very common to install a third-party script on your website, and then have a security alert box popup every time someone visits your website in secure SSL mode. This issue is due to the fact the most third-parties will provide you with script designed for the non-secure environment. But because your website is a store, that must be secure, you must obtain the SECURE version of the javascript. Please contact the company who provided the script and request a version of the script that works in a secure SSL environment.
Once you're obtained and installed the secure version of your script, you may test it by doing the following:
1) Remove the script from your website completely.
2) Visit your website securely by visiting "https://" instead of "http://". In other words, add the "s" to the URL and see if your website pulls up find without any alert popup boxes.
3) If everything is fine, THEN install your new script.
4) Now visit your website again securely and see that there are still no alert popup boxes. If not, everything is great. If there are alert boxes, please contact your script provider to ensure they provide you with an appropriate SSL version of the script.
For more details troubleshooting SSL alert boxes, please see the following related section of this manual:
Security > Troubleshooting SSL Alert Boxes
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Encryption Password
From the home page of your admin area, click "Set Encryption Password".
You may set your Encryption Password only when you first setup your store, before you open for business. This password is used by the system's encryption algorithms. This password will never be needed by a person, it is only used by the system as an added security measure. The password is important to your system, however as mentioned above, you cannot change it after you've taken lots of orders.
If you have not changed the password, it is using a default encryption password, which is fine. |
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