Accessing the Hosting Control Panel
To access your hosting control panel, please contact customer support for the appropriate URL, as it differs depending on when you signed up for your account. It is usually "http://cp.volusion.com", however if you signed up for an account before 2004, your control panel may be "http://cp.webhostxp.com", if you signed up after September 2004 then you control panel may be at "http://cp2.volusion.com".
Setting up Email Accounts
- Go to cp.volusion.com, cp.webhostxp.com, or cp2.volusion.com.
- Login to the control panel. Then click on domains… then click on your domain.
- Then click on Email Accounts (POP3).
- Click on the “Add New” button.
- In the “Email Address:” field, add the email name you wish to use.
- Enter and then confirm your password.
- Click on the “Save” button.
Once you've added your email accounts to the control panel, you'll need to setup your computer to download email. At least 90% of people use Microsoft Outlook or Outlook Express. Outlook Express is free and included with all versions of Microsoft Windows. To download the NEWEST version of Outlook Express simply download Internet Explorer 6 from http://www.microsoft.com/ie/
Microsoft Outlook (not express) is included with Microsoft Office software, however is not much different. One great thing about Microsoft Outlook 2003 is the built-in spam filter, which is actually very efficient and accurate in blocking spam. We've seen it block at least 50% of spam.
To add an e-mail account, you will need the following information:
Your Incoming mail server. Which is usually “mail.yourdomain.com” As well as your Internet Service Provider's outgoing mail server name. You will also need to have you username and password to connect to your Incoming and Outgoing mail server. For the incoming (POP3) information, Volusion support can assist you... however for the outgoing (SMTP) information, please ask your Internet Service Provider for this information. NOTE: Your Internet Service Provider (ISP) is the company to which you pay for DSL / Cable / Dial-up access. All ISPs provide SMTP connectivity as a free service. Some ISPs even REQUIRE you to use their SMTP servers as apposed to any others.
Setting up Outlook XP/2003:
- On the Tools menu, click E-mail Accounts.
- In the E-Mail Accounts dialog box, click View or change existing e-mail accounts.
- Click the "Add..." button.
- Select the "POP3" radio button selection and click next.
- Then enter Your Name, E-mail Address, Incoming mail server, Outgoing mail server, User Name & Password. If your outgoing mail server requires authentication then click on the "More Settings..." button, then click the "Outgoing Server" tab. Another great idea is to click on the "Advanced" tab and check the box labeled "Leave a copy of messages on the server" and "Remove from server after 10 days".
- Click next / finish to complete.
NOTE: Each user can create multiple e-mail accounts by repeating the procedure above for each account.
Setting up Outlook Express:
- On the Tools menu, click Accounts.
- In the Internet Accounts dialog box, click Add.
- Select either Mail to open the Internet Connection Wizard
- Insert the Name you wish to use as your Display Name… Then click next.
- Then enter the E-mail Address that you want people to reply to… Then click next.
- Set the “My incoming mail server is a” dropdown to “POP3”.Your Incoming mail server will be “ mail.yourdomain.com”. You will need to contact your Internet Service Provider for your “SMTP” (outgoing mail server) settings… Then click next.
- Then insert your “Account Name” and your “Password”. Make sure that the “Remember Password” is checked… Then click next.
- Click finish
- After finishing this wizard, go to the Tools menu, click the Mail tab.
- Double-click on the account you just created, then click the Advanced tab.
- Click "Leave a copy of messages on server" and "Remove from server after 10 days".
NOTE: Each user can create multiple e-mail accounts by repeating the procedure above for each account.
Connecting via FTP
Connecting to your website via FTP is rarely necessary since your administration area allows you to do almost everything. Some things that require FTP are:
* Uploading photos in bulk.
* Customizing the graphics / replacing existing images on your site.
* Customizing some HTML code such as CSS, or some e-mail templates.
Using Internet Explorer to connect via FTP:
- Open Internet Explorer.
- In the address bar type in your domain name but preceding it with "ftp://" instead of "http://". For example ftp://www.youdomain.com
- When the “Log On As” box pops up, enter your username and password in to the corresponding fields.
- Then click on the “Log On” button.
If you're having trouble connecting and it seems that Internet Explorer is hanging, you'll most likely need to adjust a setting in your browser. Go to Tools menu and choose Internet Options. In the Internet Options dialog box click the Advanced tab. Now either "check" or "un-check" the box labeled " Use Passive FTP". Some firewall configurations may require this enabled, some may require it disabled.
Using SmartFTP to connect via FTP:
If you can't get Internet Explorer to connect via FTP, you can use any other FTP client. "SmartFTP" is a free client available for download here:
http://www.smartftp.com/get/SFTPFull.exe?nomap
- Open SmartFTP
- In the “Address” field insert your sites FTP address. Example “www.yourdomain.com”
- The Enter your “Username” into the “Login” Field and then enter your “Password” into the “Password” field
- Then hit “Enter” on your keyboard
- You can double click on any folder to progress a level deeper into you site
- To transfer files you can drag and drop them from your desktop. To there corresponding folder.
Accessing Your Site Statistics
- Go to cp.volusion.com, cp.webhostxp.com, or cp2.volusion.com.
- Login to the control panel. Then click on domains… then click on your domain.
- Then click on Site Statistics. The main statistics page in the control panel provides general information about your site statistics. If you wish to have more detailed information you can install Smarter Stats ver2 by simply clicking the Install button.
- The main statistics page in the control panel provides general information about your site statistics. If you wish to have more detailed information you can install Smarter Stats ver2 by simply clicking the Install button.
NOTE: Currently customers that were originally using Webhost XP are unable to access the Smarter Stats tool
- Once you have Smarter Stats installed the statistics page will provide a link for you to access this tool along with any necessary login information.
NOTE: There is no extra charge for this feature.
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