Volusion Live Chat is a free hosted chat available for anyone (even non-Volusion customers) looking to add online support to an online site. We host the software and you use it to better your business, it's that simple.
| Basic Edition | Premium Edition | |
|---|---|---|
| Monthly Price | FREE | $29.95 per operator |
| Get Started |  |
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| Operators Scalable To | 1 | unlimited |
| Departments | 1 | unlimited |
| Concurrent Chats | 5 | unlimited |
| easy to use | ||
| Downloadable Windows Application |  |
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| System Tray Alerts for New Chat Requests | |
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| "Other Person Is Typing" Indicator | |
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| Handle Multiple Chats w/ Tabbed Windows | |
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| Online/Offline Chat Indicators | |
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| Email When Offline | |
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| Visitor Profile | |
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| Real-Time Traffic Monitor | |
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| Proactively Prompt Customer for Chat | |
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| Proactively Force Customer into Chat | |
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| Canned Responses | |
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| Chat History | |
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| easy to style | ||
| Customizable Click-To-Chat Icons | |
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| Customizable Chat Window | |
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| Customizable Welcome / Offline Messages | |
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| No "Free chat by Volusion" branding below Click-To-Chat Icon | |
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| designed for multiple operators | ||
| Smart ACD Call Distribution | |
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| Operator-to-Operator Chats | |
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| View / Assist other Operators | |
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| Transfer Chats | |
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| Assign Operators to multiple departments | |
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Quick and Easy Online Help
With Volusion Live Chat, you can offer real-time live help and live customer support at the exact time and instance your future customer needs answers, where they are (online) and without the use of anything else (such as a telephone or an e-mail account).
Save Money and Resources
While telephone support should always be available, live online support is less expensive, reducing the costs of over-using a toll-free line and paying additional phone operators.*
Lower Shopping Cart Abandonment
Easy access to a “live” person is ideal for online shoppers, helping boost the customer’s confidence to follow through with a purchase.
A single, unanswered question can leave you with an abandoned cart faster than you can utter the words “call me”. In supplying the customer with quick answers to their questions, you will see an increase in the browsing-to-buying ratio. Almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.**
How easy is Volusion Live Chat for a Customer?
When a visitor wants to chat, he or she clicks a button on the website opening a separate message window. The visitor then fills in the information fields defined (typically name, e-mail address, and question). He or she then clicks the "Chat" button and viola, instant access to chat with the site operator.
How easy is Volusion Live Chat for the Merchant?
The site operator receives the chat request, reviews the information, and decides whether to accept.*** If he or she accepts, a chat window opens and the operator and visitor communicate with each other real-time via text messaging.
*A single chat operator can accept an unlimited number of chats at one time.
**According to a poll conducted by Andersen Consulting
***Volusion Live Chat allows the chat operator to appear either Online or Offline for a chat session.
