Immediately answer customer questions online with our award-winning Live Chat software. Check out our FAQ's below for further support.
To help you get started, we've provided some chat icons for your use. Scroll through the images below and save the image file to your computer.
It's simple – just follow these instructions to get started:
Click the link below and select "Save to Disk or Save File."
Volusion Live Chat Software (705)
Then, double click the Live Chat icon on your desktop and follow the installation instructions.
Once your account is created, check your email at the address you provided for a verification code. Upon receiving, enter that code into the Live Chat application. (Don't forget to check your junk mail!)4. Start chatting
Your new chat window will open after you enter the verification code. Then, follow the Getting Started Guide to tie everything together. When you're ready to start chatting with your customers, click "Go Chat" to provide the real-time support they need.
Unfortunately, no. Our Live Chat software is only compatible with PCs at this time.
We only extend technical support if you're using the Premium version of our Live Chat. To help troubleshoot the free version, take a look at the following article.
The primary difference is the number of operators that can use the software. With Basic Live Chat, only one operator can use the software at a time. With Premium Live Chat, your online business can have as many simultaneous operators as needed. You also receive additional features with Premium Live Chat, including the ability to keep chat histories and proactively bring customers into chat.
An operator is defined as a user of an account. This is set up within the Live Chat software itself. For example, one operator could be Susie at email@example.com while another operator is Mike at mike @yourdomain.com. Having different operator accounts is the only way your online store can have multiple users taking chats at once.
Absolutely. You can easily upload your own logo and use any 'click to chat' icon you like.
If your Live Chat status is 'offline,' your customers will be prompted to send an email with their questions. Make sure the email address you provide upon setup is the one you want customer emails to be delivered to.