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Free live chat for your ecommerce site

Provide live online support to your customers

Immediately answer customer questions online with our award-winning Live Chat software. Check out our FAQ's below for further support.

Basic Live Chat
Download (705 KB)
Premium Live Chat
Add to cart
Monthly price
FREE
$29.95/operator
Number of operators
1
Unlimited
Number of departments
1
Unlimited
Number of concurrent chats
5
Unlimited
Alerts for new chat requests
 
 
"Other person is typing" indicator
 
 
Tabbed windows for multiple chats
 
 
Online/offline status message
 
 
Customers can email when you're offline
 
 
Customizable chat icons
 
 
Free technical support
 
 
Real-time traffic monitor
 
 
Proactively prompt customers to chat
 
 
Pre-written responses for quicker chats
 
 
Chat history to track previous conversations
 
 
Volusion branding below Click-To-Chat Icon
 
 
Internal chats between operators
 
 
Ability to view and assist other operators
 
 
Transfer chats between operators
 
 
 
Basic Live Chat
Download (705 KB)
Premium Live Chat
Add to cart


Custom Live Chat Icons

To help you get started, we've provided some chat icons for your use. Scroll through the images below and save the image file to your computer.


How do I download your Live Chat software?

It's simple – just follow these instructions to get started:

1. Download the software

Click the link below and select "Save to Disk or Save File."
Volusion Live Chat Software (705)
Then, double click the Live Chat icon on your desktop and follow the installation instructions.

2. Create your account
3. Get your verification code

Once your account is created, check your email at the address you provided for a verification code. Upon receiving, enter that code into the Live Chat application. (Don't forget to check your junk mail!)

4. Start chatting

Your new chat window will open after you enter the verification code. Then, follow the Getting Started Guide to tie everything together. When you're ready to start chatting with your customers, click "Go Chat" to provide the real-time support they need.

I'm using a Mac. Is your Live Chat software compatible with my system?

Unfortunately, no. Our Live Chat software is only compatible with PCs at this time.

How do I get help with my Live Chat software?

We only extend technical support if you're using the Premium version of our Live Chat. To help troubleshoot the free version, take a look at the following article.

What's the difference between Premium Live Chat and Basic Live Chat?

The primary difference is the number of operators that can use the software. With Basic Live Chat, only one operator can use the software at a time. With Premium Live Chat, your online business can have as many simultaneous operators as needed. You also receive additional features with Premium Live Chat, including the ability to keep chat histories and proactively bring customers into chat.

What do you mean by an "operator?"

An operator is defined as a user of an account. This is set up within the Live Chat software itself. For example, one operator could be Susie at susie@yourdomain.com while another operator is Mike at mike @yourdomain.com. Having different operator accounts is the only way your online store can have multiple users taking chats at once.

Can I customize the appearance of my chat window?

Absolutely. You can easily upload your own logo and use any 'click to chat' icon you like.

What happens if a customer has questions when I'm offline?

If your Live Chat status is 'offline,' your customers will be prompted to send an email with their questions. Make sure the email address you provide upon setup is the one you want customer emails to be delivered to.