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Questions about Plans and Pricing

FAQ - Plans & Pricing - FAQ - a

Questions about Plans and Pricing

How do I accept payment from my customers?

You have a number of options to accept payment from your customers, such as PayPal and dozens of leading payment gateways. Volusion also offers affordable and convenient credit card processing services to meet all of your payment needs.

Will you help me set up my store?

Yes. Our 24x7 support team is always here to answer your questions. We also have personal Account Managers available for Premium plans.

Do I need a domain name (URL) to purchase my store?

No. If you don't have your domain name yet, you have 30 days from purchase to provide us with one for your store. If you already have your domain, simply enter it on the checkout page. "Volusion" will not appear in your domain name.

Do I need an SSL Certificate?

For security reasons, an SSL certificate is required to process credit card orders. For your convenience, we offer several high-security, affordable SSLs. While you don't have to purchase your SSL right now, you'll need one before you can accept any credit card payments through your site.

Do you charge transaction fees?

No. We don't believe in transaction fees. You worked hard for your profits – you should get to keep them.

How do I pay?

Simply enter your credit or debit card information on the checkout page. Depending on the plan you select, your card will be charged monthly or annually for the amount of your store plan. You can change credit card information at any time.

Can I upgrade between plans?

Yes. You can change plans at any time by contacting our Account Services team.

I'm switching to Volusion. Can I move the data from my old store?

Yes, as long as your old provider allows you to export data in a .csv file. If you purchase a Plus plan or above, you can import large quantities of data, in bulk, directly into your new Volusion store.

Are you PCI Certified?

Yes. Your sensitive data is crucial, which is why we continuously invest to exceed industry security standards. Volusion has been named to VISA's list of PCI Certified providers for six years running.

Do you offer an enterprise solution?

Yes, our Mozu platform offers limitless commerce and customization through a robust API. Learn more about Mozu.

Is there a discount if I purchase multiple stores with Volusion?

Yes. When you purchase more than one store with us, you'll save 10% on each additional store. Simply enter "Please apply multi-store discount" in the order notes, and once our billing team verifies, we'll apply the discount to your order.

How do annual plans work?

Annual plans allow you to save 10% off the monthly plan by making a single payment yearly. If you have a monthly plan, you can switch to an annual plan by purchasing your preferred annual plan. Your account will automatically be updated. If you would like to upgrade your annual plan or notify us that you won’t be renewing it, please call us at 1-888-997-0994.

Do you offer a free trial?

Yes. We offer a free, 14-day trial of our shopping cart software, no commitment or credit card required. Simply sign up to get started.