Any business can benefit from social media. Whether you sell products or services, there's an audience for you on platforms like Facebook and Twitter.
No, you don't need to have existing Facebook and Twitter accounts to utilize our social media services. We're happy to set them up for you! To start building your fan base, we'll post and tweet on your behalf. On the other hand, if you've already established social media accounts, we'll optimize your profile information and take over management of the accounts.
No, our social media management services are only for Facebook and Twitter
While social media often leads to an increase in traffic, greater brand recognition and improved customer loyalty, we can't guarantee increased sales. We'll use our industry expertise to manage your social media efforts, but it's ultimately up to you to satisfy shoppers and encourage sales.
No. We'll regularly post, tweet and handle any buzz for you, but any engagement that results from content that you post on your own will be your responsibility to address. We're also unable to address any service issues (including, but not limited to, return policy questions, refund requests, order status inquiries, merchandise complaints, warranty claims, etc.)
We'll research your industry and determine a strategy that sets your content apart. We'll also stay attuned to industry news to ensure that your posts and tweets are relevant and timely.
For product promotions, we'll also need product and special pricing info.
Yes, we'll post all content for your social media updates a week before they're posted online, meaning you'll have ample time to review them and provide feedback. The only social media action we'll ever take without first receiving your approval will be "liking" posts on Facebook and "retweeting" tweets on Twitter, due to their time-sensitive nature.
No, we won't be able to integrate your Facebook posts or Twitter tweets into your website or blog.
Our social media team is in the office Monday-Friday during regular business hours (CT). If it's important to you to have posts or tweets pushed to your fans during off-hours, we can schedule them for those times, but we can only actively engage with fans, followers, and community members while we're in the office.
At the end of each month, you'll receive a social media report that evaluates your social reach, analyzes your engagement and assesses your social influence.