New & Improved Ecommerce Live Chat

Live chat

No more software to install and it works across all operating systems. Now any online merchant can use this powerful communication tool to engage with shoppers and drive more sales.

Live Chat Plans

Row Labelcolumn 1column 2

Individual Plan

Professional Plan

Monthly price

$30

$90

Number of agents

1

4

Number of chat widgets

You can set up chat widgets for different departments and websites, each with its own look and feel.

1

4

Number of concurrent chats

Each agent can chat with multiple customers at the same time. You determine the limit.

Unlimited

Unlimited

Web client

No software to install. You can use Volusion Live Chat from anywhere on any modern browser.

Yes

Yes

Google Talk integration

Use your own Google Talk chat client or our web client. The choice is yours.

Yes

Yes

Google Analytics integration

Integrate your live chat with Google Analytics.

Yes

Yes

Online/Offline message

Allow visitors to leave a message when you are unavailable.

Yes

Yes

Email when offline

Allow offline messages to be emailed to you.

Yes

Yes

Customizable chat icons

Select from predefined chat icons or upload your own.

Yes

Yes

Shortcut messages

Set up canned responses to quickly answer common questions.

Yes

Yes

Pre-chat form

Collect additional information from visitors before the chat begins.

Yes

Yes

Chat routing

You can assign chats to specific agents or let everyone know a chat is available.

Yes

Yes

Call-me button

Allow visitors to request a phone call at a desired time.

Yes

Yes

Transfer chats

Transfer chats between agents, departments, or support tiers.

Yes

Yes

Detailed visitor data

Record visitor location, local time, weather, current website and referring website.

Yes

Yes

Chat history

Export transcripts of all chat conversations.

Yes

Yes

Robust reporting

Analyze the performance of your agents and team.

Yes

Yes

Proactive chat

Invite visitors to chat automatically.

Yes

Yes

Live Chat FAQ

Live chat FAQ

How do I install your Live Chat software?

There is no software to install! Volusion Live Chat is entirely Web-based. You can either use our Web Client or integrate with Google Talk. Reference our Knowledge Base article here for more detailed information.

I’m using a Mac. Is your Live Chat software compatible with my system?

Yes, our Live Chat software runs entirely in your Web browser and is independent from your operating system. It is compatible across PC, Mac and iPhone and Android mobile devices.

How do I get help with my Live Chat software?

You can view our knowledge base article here or contact our award-winning support team.

What do you mean by “agent?”

An agent is defined as a user of an account. This is set up within the Live Chat software itself. For example, one agent could be Susie at susie@yourdomain.com while another agent is Mike at mike@yourdomain.com. Having different agent accounts is the only way your online store can have multiple users taking chats at once.

Can I customize the appearance of my chat window?

Absolutely. You can upload your own logo and use any 'Click to Chat' icon you would like.

What happens if a customer has questions when I’m offline?

If your Live Chat status is 'offline,' your customers will be prompted to send an email with their questions. Make sure the email address you provide upon setup is the one you want customer emails to be delivered to.