Live chat FAQ
How do I install your Live Chat software?
There is no software to install! Volusion Live Chat is entirely Web-based. You can either use our Web Client or integrate with Google Talk. Reference our Knowledge Base article here for more detailed information.
I’m using a Mac. Is your Live Chat software compatible with my system?
Yes, our Live Chat software runs entirely in your Web browser and is independent from your operating system. It is compatible across PC, Mac and iPhone and Android mobile devices.
How do I get help with my Live Chat software?
You can view our knowledge base article here or contact our award-winning support team.
What do you mean by “agent?”
An agent is defined as a user of an account. This is set up within the Live Chat software itself. For example, one agent could be Susie at email@example.com while another agent is Mike at firstname.lastname@example.org. Having different agent accounts is the only way your online store can have multiple users taking chats at once.
Can I customize the appearance of my chat window?
Absolutely. You can upload your own logo and use any 'Click to Chat' icon you would like.
What happens if a customer has questions when I’m offline?
If your Live Chat status is 'offline,' your customers will be prompted to send an email with their questions. Make sure the email address you provide upon setup is the one you want customer emails to be delivered to.